Verizon Authorized Retailer, TCC

A bunch of crooks! My wife tried to get a new phone there last month after her phone broke. They tried to push upgrades and plan changes and my wife refused and they would not help her with getting a new phone. They said they could get her a new phone, but when she tried to finalize things she saw that they were indeed going to charge her monthly for upgrades. Complete bait-and-switch! I went the next day to see if I could get something done. The two guys were trying to push upgrades on me I didn't want and were teasing me about not wanting to pay for and have monthly charges. Today we received our Verizon bill and saw that our plan had been changed without our authorization that is $60 more a month. Fortunately, we called Verizon's customer support line and they understood our situation and reverted our plan. It's absolutely appalling this Verizon store can and will change your plan without your consent to make a cheap buck!