I shipped my stereo to NEI to be fixed under the warranty. I was informed by the store that it had been damaged in transit and I was sent pics of the damage. This was not the fault of NEI and I don’t hold any ill will for that. I’m leaving a 2 star review because I was then informed that they wouldn’t consider it a warranty repair now and that there would be a 50$ fee just to get an estimate of the repair cost! I declined and they then asked for 30$ to ship it back to me (although it cost me only 17$ to ship). It’s possible that they do good work, but I find their business practices unscrupulous and am disappointed with them.
All USA
I shipped my stereo to NEI to be fixed under the warranty. I was informed by the store that it had been damaged in transit and I was sent pics of the damage. This was not the fault of NEI and I don’t hold any ill will for that. I’m leaving a 2 star review because I was then informed that they wouldn’t consider it a warranty repair now and that there would be a 50$ fee just to get an estimate of the repair cost! I declined and they then asked for 30$ to ship it back to me (although it cost me only 17$ to ship). It’s possible that they do good work, but I find their business practices unscrupulous and am disappointed with them.