Dr Fix-It Appliance Repair Co

This was the worst company I've ever had the genuine displeasure of being in contact with face to face. The owner of the company, Travis Mongold is a complete and total pompous jerk. I can't describe his behavior with enough of those synonyms. We had a 2 month old oven that will not heat past 350 degrees because of either faulty or cheap equipment and so we called home depot to send a repair guy to fix it. Well we got quite the repair man. He (this guy is actually the owner of Dr Fix It, believe it or not, Travis Mongold) said the oven is acting normal "it's supposed to take at least 20 minutes to heat up". My mother said "no I've cooked my whole life and never have had an oven take 40 minutes to heat up". The guy smirks at us, chuckles and tells us "you don't understand physics then". By this time I was downstairs in the basement tinkering around and hearing the yelling from my mother and a deeper voice. My sister had to come downstairs to get me up there to manage the situation. Apparently when a 6'3" man with a 4 inch beard comes up asking a 5'8" moron "what's going on PAL!?" the moron chirps right up and plays the innocent card. My dad had to be called to kick him out of our house. We're a very patient and friendly family, especially when it comes to guests in our home, and I have never seen my mother get upset at someone like that for the 24 years I've lived unless I had ripped wall paper off the wall in the time out spot when I was little. It looks like this company has a very bad history of this and we're going down to Home Depot to give them the word on this garbage of a small owner of a simple repair business. This was unbelievable. 0 stars if I could. Negative 1000 stars for upsetting my mother like that. Do not call this idiot. My mother is actually going to be giving her review of the situation as well.

Worst customer experience in my life. "Forgot" to order the parts for THREE appointments. Receptionist hung up on us on multiple occasions when we asked for confirmation of appointments and parts ordering. Pulled the dishwasher from under the counter, created a larger leak than was present before, then never returned despite multiple calls to fix the problem. The owner was also no help. Refused to give information regarding our account or repairs and was very amused when he was informed of the rude attitude held by his phone staff. If you want professionals that won't treat you like you're just lucky they're even letting you get your dishwasher broken by them, I would suggest choosing another service.