Carters Lake Lodge

We stayed at the Carter’s Lake Lodge this past July. My first point of contention was the fact that the rental company, Mountain Oasis Cabin Rentals, could not properly identify the street the cabin is on. Had they simply given us the correct address, we could have shaved an hour off our drive. Instead, the email with directions literally had TWO different addresses (100 Lakeside Park Cir AND 100 Lakeside Trail – I'll try to attach a picture) for the cabin and, once in the cabin, a third address was posted on the refrigerator. The cabin itself was nice though it could use a bit more attention to cleaning details and a few maintenance issues. For example, a couple of the dining room chairs are not safe to use and the pool table is in laughably bad condition. Additionally, the hot tub’s jet feature is not working properly. We dealt with the issues in kind; however, we did feel compelled to call about the hot tub issue since it was a primary reason we chose this cabin over others that were nicer or cheaper. Unfortunately my complaint to the management company was met first with silence followed by a blanket statement that they are not responsible for equipment malfunctions. This is ludicrous. They then followed up by telling me they sent a repairman out after we’d departed and he didn’t find any problems with the hot tub. This, also, is ridiculous – I am not so simple minded that I can’t figure out how to turn on the hot tub but that is what they are suggesting. Finally I’d like to point out how they like to charge by the occupant to the point they imply that they will be watching you to see how many people actually show up. This is just creepy. Are they using cameras? Are the driving by to check up on you? No idea. It should be noted that if you have an extra occupant (say your daughter’s boyfriend tags along) they will drop the hammer on you by charging you for the extra occupant AND a penalty fee; HOWEVER, if, like in our case, some people can’t make it at the last minute, there is not even a thought about refunding you for the lower occupant count. In conclusion, if you can find another rental company to work with, you should. This one is all about watching out for number one which is NOT you, the customer.