Customer service is nonexistent at this place. I ordered a small item from Italy on 8/25 and paid $58.13 for Priority Mail Express International. It has been sitting in New York since 9/8 (2 weeks and counting), and I'm pretty sure it's not stuck in customs because the necessary paperwork was included AND the tracking info says it was processed through the NY ISC and is currently at a regional facility in NY. I've tried multiple times to get help from ANYONE at the USPS, but it's pointless. You can't call USPS customer service (wait time is never less than 45 minutes) and all cases/inquiries about the package get directed to this office, which employs the rudest and most helpless employees I have ever encountered. Take this last example: Felecia, the SUPERVISOR of this place, responded very nicely and apologetically to the second case I filed regarding this item and said she would have a response the next day. 24 hours go by, and then 48 hours go by, and I still don't hear anything. So, I call the number she gave me and a "Ms. Collins" answers instead and tells me that Felecia left for a 2-week-long vacation the day before and didn't pass any info along! Ms. Collins is nice enough at first, but gets an attitude with me when I call a 2nd time to follow up and she says she's "trying to go to lunch." Stellar job, guys. Shining example of the extreme incompetence of our government agencies.
All USA
Customer service is nonexistent at this place. I ordered a small item from Italy on 8/25 and paid $58.13 for Priority Mail Express International. It has been sitting in New York since 9/8 (2 weeks and counting), and I'm pretty sure it's not stuck in customs because the necessary paperwork was included AND the tracking info says it was processed through the NY ISC and is currently at a regional facility in NY. I've tried multiple times to get help from ANYONE at the USPS, but it's pointless. You can't call USPS customer service (wait time is never less than 45 minutes) and all cases/inquiries about the package get directed to this office, which employs the rudest and most helpless employees I have ever encountered. Take this last example: Felecia, the SUPERVISOR of this place, responded very nicely and apologetically to the second case I filed regarding this item and said she would have a response the next day. 24 hours go by, and then 48 hours go by, and I still don't hear anything. So, I call the number she gave me and a "Ms. Collins" answers instead and tells me that Felecia left for a 2-week-long vacation the day before and didn't pass any info along! Ms. Collins is nice enough at first, but gets an attitude with me when I call a 2nd time to follow up and she says she's "trying to go to lunch." Stellar job, guys. Shining example of the extreme incompetence of our government agencies.