Bank of America Financial Center

This is why, back in October I purchased concert tickets. I go to a lot of concerts and know how to not buy fake tickets. That is not what happened. When I arrived at the arena, we were told there was a huge ticket scandal(about 400 people) and they gave us a letter to give to my bank to get a refund. The letter stated the tickets were fraudulent. A few days later I send my letter the the claims department via mail, and the charge drops off. I thought I was in the clear. 2 months later, the charge is back. I take my letter to the bank and have them fax it to the claims department to ensure they receive it. They gave me the receipt of the successful fax and tell me it should be in my account soon and sorry for the inconvenience. Another month goes by and I receive ANOTHER letter saying my claim is closed because they never received proof even though it was faxed from the branch on Canton hwy. I returned to this branch and the associate I deal with is extremely rude, and basically tells me there is nothing they can do but they will stand by while I get on the phone with the claims department. After being on hold for 45 minutes, I get on the phone with a supervisor that wants the fax sent straight to him so he can make sure it’s taken care of. I thought this was finally being handled. They send the fax and I’m told he will call me back tomorrow to follow up. I received another successful fax receipt. 4 days go by and I get no phone call. So I call the claim center again, they state they have no records of me calling, sending or filing anything. ALSO, the claim is now too old to be reopened. So now I am out 200 dollars because my bank can’t seem to send a fax and failed to have any sort of customer service. There is no reason that after 3 attempts of getting this sent to my claims center that it should be put as my fault that the claim is now expired. It wasn’t expired when I tried the first 3 times. I’ve been with Bank of America since I graduated high school and planned to stay long term as I buy a house, car, etc. but now I have taken my business elsewhere. I will be submitting this as a review on other media sites as well. I hope this will be addressed. Thank you.