Bank of America Financial Center

I visited this branch to close a business account since I was unable to close it over the phone. The bank was busy, with a dozen people in line. The Bank Manager spoke to me personally to address my concerns. He was very polite and helpful. There were many people with special requests, and he would ask people to wait if it would take too long to address any one person's issues. Most people did not wait more than 5 minutes. He connected me with Rebecca Hardin, the Small Business Consultant, who was also very professional and helpful. She went out of her way to close my account, handle my closing balance withdrawal, and even handle other questions on other accounts. I was concerned after reading all the negative reviews, but they both pleasantly surprised me

WORST CUSTOMER SERVICE OF ANY BANKING ESTABLISHMENT!!! If I could give no stars I would. I have had business account with Bank of America for years, and this branch in particular has always been a terrible experience. According to the employees the drive-thru is permanently closed and they are "under-staffed." Which always means One to 2 tellers available on a good day and lines to the door. I have witnessed the manager Josh Picchetti to be extremely rude and unprofessional many times but today was the last straw. I came into this branch earlier this week to make a few deposits but saw a line to the door and was unable to wait an hour or so at that time. I came back today to make 6 deposits since I was unable to make them earlier in the week. There was only one teller available who normally is another manager and not a teller and he slowly made the deposits as best he could. (Normally the other tellers are faster). A line began to build and as my last deposit was going through, Mr. Picchetti has the nerve to ask me in a demeaning tone "If I normally make this many deposits?" and if my account was "business or personal." Which are inappropriate and insulting questions to ask your banking customer. It should not matter if I have 1 deposit or 100, or if my account is personal or business. Your job as a BANK is to process my transactions (hopefully in a timely and professional manner ) and THAT IS IT. It was not my fault you are understaffed and were unwilling to open another teller station to help YOUR other customers. One client making 6 deposits should not cripple the overall functionality of your establishment. Shame on you. Look at all these other reviews, this many people can't be wrong. Something needs to be done! Will be looking to take my business elsewhere!